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Frequently Asked Questions
If you are having problems start looking here for answers.
The following are questions that have been asked by our uses over a period of time. This page will be updated on a regular basis based on recurring questions from our support mail.
 

Q:What are some common issues that can contribute to higher than average usage patterns

    Q: Why is Windows 95 asking me to enter my password to connect?

      • Is your userid in lower case and only your userid (does not include @mail.ocis.net or @ocis.net)
    • Is your caps lock key on when your typing in your password
      •
    Q: How can I change my password?
      • Go to www.ocis.net Click on Internet Services--Click on User Zone Button Click on secure button Enter your userid and password and click login. Click on the change password button, a box will appear asking for your old password, and then asking you to type your new password, and finally to verify your password Remember to change your password in your dial up access and in your email.
    Q: How do I get my browser to your Home Page?
      • Netscape Navigator
    Goto options..General Preferences..Appearance

    On Start Up launch..Netscape Browser

    Browser Starts with..Home page location www.ocis.net

      • Netscape Communicator
    Goto Edit. Preferences..Navigator

    Navigator starts with home page

    Home page location www.ocis.net

    Internet Explorer

    In Location type www.ocis.net then enter

    Goto View Internet Options General (IE4)

    Goto View Options Navigation (IE3)

    Click on Use Current Box then OK box at bottom of screen

    Q: How do I check my Usage?
      • Go to www.ocis.net Click on Internet Services
      • Click on User Zone Button
      • Click on secure button and enter your userid and password and click login
      • Click on the check Statistics button
  • A drop down box will appear asking for what month select month
    •
      • Click on Check Statistics box again and a table with all log on entries will appear
      • Note: Enties are current to last login
    Q: How do I upload files to my homepage and view them?
      • File needs to be saved as htm or html as an extension: ex: test.html
      • Use a program such as WS_FTP to upload your file to your public_html directory on our server.
      • Once you connect to ftp.ocis.net, log in with your username and password, you will end up in your home directory. You should see a sub directory called public_html which you should enter. Any files you place in your public_html directory will be available by going to the web address http://www.ocis.net/~(your userid)/
      • For example, if you put a file called test.html in the public_html directory, you could go to the web address http://www.ocis.net/~(your userid)/test.html to view it.
       
      Note: replace (your userid) with your log on username  ex: support
    Q: How do I save my password in Windows 95
     click here
     
    Q: What are the settings for Dial Up Networking and Network in Windows 95/98
     
    • In Dial up networking under properties:
    Phone# 376-2618(Kamloops area)-take the check out of country code and area code
    In Configuration maximum connect speed is 15200-click Ok.
    Under server types enable software compression should be checked and TCP/IP should be checked.. nothing else.
    Click the TCP settings button and server assigned IP Address should be selected and Specify DNS should be selected.
    The primary DNS # should be 209.52.173.1 and an alternate or secondary is not required.
     
    In Control Panel..Network the following network components should be installed.

    Note:If IPX/SPX and NetBEUI are installed and you are not running on a lan(local area network) then remove them as they are not required.

    Client for Microsoft Networks or Microsoft Family Login(if you want to be able to save your password)

     
  • Dial Up Adapter
    • TCP/IP..click on TCP/IP then on properties:
    1:IP address is server assigned
    2:DNS configuration should have no numbers or host names visible and should be set to disable DNS.
    3:Gateway.. there should be no installed gateways visible.
    4:Wins Resolution..disable wins resolution should be circled.
     
    If you did not find your answer in our tech help, please fill out the Support Form
    The speed of a 56K connection seems to depend on a few different factors: The modem you connect to;  The area of town you are dialing from;  The type and brand of 56K modem that you have; The physical BCTel trunk your connection took to get from your location to ours.  We have found that 56K rates should range between 40K and 50K.  This speed can be tested by going to our File Transfer Test Page and following the directions.

    Sometimes good Sometimes not as good
    If you find that you are getting a 56K connection rate only half of the time it could be that you are sometimes connecting to a modem on our end that is not compatible with your modems 56K technology.  For example if you connect to our kFlex modem bank but you have an x2 enabled modem.  In this case you would find that your modem functions similar to a 33.6 instead of the 56K you are expecting.
    Solution:  Consult with the manufacturer of your modem and upgrade to V.90 as all of our modems support the V.90 standard.  If you are a kFlex customer you can dial the 376-7611 number to guarantee that you don't inadvertently connect to the non-kFlex modem bank.

Modem downloads at a 56K rate but uploads seem slow

The way that the 56K connection works is due to the provider having digital lines.  This allows for the 56K connection but only on a one way street.  Your downloads (receiving data from the Internet) will be at the 56K rate but your uploads (sending data to the Internet) will only be at a rate of approximately 33.6.

< Follow this link to find a list of our location specific problems.

If you have tried all these options and have not found a solution, please fill out our Support Form